Introduction
At Shero Home Food, we are committed to providing the highest quality service and food. We understand that there may be instances where a refund is necessary. This policy outlines the conditions under which refunds will be issued.
Eligibility for Refunds
Refunds are considered under the following circumstances:
Incorrect Order: If you receive an incorrect order, please contact us within 24 hours of delivery. We will arrange for the correct order to be delivered or provide a refund for the incorrect items.
Damaged or Spoiled Food: If the food you receive is damaged or spoiled, please contact us immediately with photographic evidence. We will investigate the issue and offer a replacement or refund.
Cancellation: Orders can be cancelled within 1 mins of placing the order without any penalty. For cancellations made after this period, a refund may be provided based on the preparation status of your order.
Non-Refundable Situations
Refunds will not be provided in the following situations:
- Change of Mind: If you change your mind after the order has been prepared or delivered.
Late Cancellations: If you request a cancellation after the 1 mins window and the order has already been prepared.
Incorrect Address: If you provide an incorrect delivery address, resulting in a failed delivery.
Process for Refunds
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team via email at support@shero.in or call us at +91 8690666666 within 24 hours of receiving your order.
Provide Details: Provide your order number, details of the issue, and any supporting evidence such as photographs.
Resolution: Our team will review your request and respond within 24 – 48 hours. If approved, refunds will be processed within 7-10 business days to the original payment method.
Contact Information
For any questions or concerns regarding our refund policy, please contact us at:
Email: support@shero.in
Phone: +91 8690666666
Changes to This Policy
We reserve the right to update or modify this refund policy at any time without prior notice. Any changes will be posted on this page, and your continued use of our services constitutes your acceptance of the revised policy.