Terms & Conditions

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Shero Home Food. All information displayed, transmitted or carried on Shero Home Food is protected by copyright and other intellectual property laws. All rights, including copyright, in this website, are owned by or licensed to Shero Home Food. This site is designed, updated and maintained independently by Shero Home Food.

The content is owned by Shero Home Food. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the website.

Ownership of rights

Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the explicit permission of Shero Home Food. All information displayed, transmitted or carried on Shero Home Food is protected by copyright and other intellectual property laws. All rights, including copyright, in this website, are owned by or licensed to Shero Home Food. This site is designed, updated and maintained independently by Shero Home Food.

The content is owned by Shero Home Food. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content available on the website.

Disclaimer

Information, services, names, pictures, advertisements, images and content are provided “as is” on this website. Shero Home Food expressly disclaims all and any kind of warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Parties using the information provided on this website may do so after satisfying themselves that the same suits their individual requirements.

Shero Home Food uses information voluntarily provided by users to optimise their experience on our website, whether to provide personalised elements on the site or to prepare a better future content base in the interests of our users. However, the information contained on this website is not intended to be, and should not be treated as legal or professional advice. “Shero Home Food” is a registered trademark. All other trademarks, company names or logos, and product names referred to in this website remain the property of their respective owners.

In no event shall Shero Home Food be responsible to any person or entity for any loss or damage, whether direct, indirect, incidental, consequential or otherwise, arising out of access or use or dissemination of information contained on this website, including, but not limited to, loss of profits, data, or damage to the user’s computer systems. The information, contents, names, images, etc. may be changed, updated, modified and/or improved from time to time without any notice.

Shero Home Food shall make all reasonable attempts to eliminate and exclude viruses from this website. However, Shero Home Food does not ensure or accept any liability in respect thereof. Parties using this website may take suitable precautions before downloading information.

This Disclaimer Clause and any claims arising out of the use of the information from this website shall be governed by the laws of India and only the Courts in Delhi, and no other Courts, shall have jurisdiction over the same. By accessing this website, the user accepts this.

Communication

When you visit the Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the Website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.

Website feedback, user comments and user-generated content

All reviews, comments, feedback, postcards, suggestions, ideas, and other submissions disclosed, submitted or offered to sherohomefood.in on or by this Website or otherwise disclosed, submitted or offered in connection with your use of this Website (collectively, the “Comments”) shall be and remain sherohomefood.in property. Such disclosure, submission or offer of any Comments shall constitute an assignment to sherohomefood.in of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments. Thus, we own exclusively all such rights, titles and interests and shall not be limited in any way in its use, commercial or otherwise, of any Comments. We will be entitled to use, reproduce, disclose, modify, adapt, create derivative works from, publish, display and distribute any Comments you submit for any purpose whatsoever, without restriction and without compensating you in any way. sherohomefood.in is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay you any compensation for any Comments; or (3) to respond to any Comments. You agree that any Comments submitted by you to the Website will not violate this policy or any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s), and will not cause injury to any person or entity. You further agree that no Comments submitted by you to the Website will be or contain libelous or otherwise unlawful, threatening, abusive or obscene material, or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any form of ‘spam’. sherohomefood.in does not regularly review posted Comments, but does reserve the right (but not the obligation) to monitor and edit or remove any Comments submitted to the Website. You grant sherohomefood.in the right to use the name that you submit in connection with any Comments. You agree not to use a false email address, impersonate any person or entity, or otherwise mislead as to the origin of any Comments you submit. You are and shall remain solely responsible for the content of any Comments you make and you agree to indemnify sherohomefood.in and its affiliates for all claims resulting from any Comments you submit. sherohomefood.in and its affiliates take no responsibility and assume no liability for any Comments submitted by you or any third party.

Use of the Platform

While using our website/services, you shall not host, display, upload, modify, publish, transmit update or share any information which:

  • Belongs to another person and to which the user does not have any right;
  • Is defamatory, obscene, pornographic, paedophilic, invasive of another’s privacy, including bodily privacy, insulting or harassing on the basis of gender, libellous, racially or ethnically objectionable, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
  • Is harmful to a child;
  • Infringes any patent, trademark, copyright or other proprietary rights;
  • Violates any law for the time being in force;
  • Deceives or misleads the addressee about the origin of the message or knowingly and intentionally communicates any information which is patently false or misleading in nature but may reasonably be perceived as a fact;
  • Impersonates another person;
  • Threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence or prevents investigation of any offence or is insulting other nation;
  • Contains a software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
  • Is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person.

Privacy policy

The Service Provider will use the customer information as shared by the merchant to update and inform the customer through sms, WhatsApp and/or email regarding the delivery status of the product and obtain feedback from the customer regarding the said service to improve customer experience with the service provider.

The said information will be used for the purpose of updating the customer with the delivery status of the product and improving our service for the customer.

Refund policy

We support the following payment options at sherohomefood.in

  • Credit Card
  • Debit Card
  • UPI

There are no hidden charges. You pay only the amount that you see in your order summary at the time of checkout. If you see any charges on your credit/debit card for purchases made but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you’re still unable to recognize the charge, please report the unauthorized purchase within 30 days of the transaction so that we can look into it. Please email us at sherohomefood@gmail.com

In case of a payment failure, please retry to ensure: Information passed on to the payment gateway is accurate i.e. account details, billing address, password (for net banking), etc. Kindly also check if your Internet connection has been disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your account within 7 business days. You can email us at sherohomefood@gmail.com with your order number for any clarification.

Cancellation policy

We accept all cancellations made before the cut-off time of our shipping slot (3 hours). Please reach out to our customer services for cancellation requests and refunds. We refund all payments made for orders placed as store credit, which can be used by customers for future purchases. If we suspect any fraudulent transaction or transactions violating the terms of website use, we are at our sole discretion to cancel such orders. These customers/accounts will be denied access to the use of the site or purchase of products in the future.

Shipping Policy

We are providing digital ordering of in-store dine-in / Takeaway services. Hence Shipping is not applicable and the return of replacement of food is as per the policy of the respective stores from where the customer has ordered.