Terms of Use / Service
1. Introduction
Welcome to Shero Home Food, operated by M/s Barottas Hospitality Private Limited (“Shero”, “we”, “us”, or “our”).
These Terms of Use (“Terms”) govern your access to and use of our website www.sherohomefood.in, mobile application, and related services (collectively, the “Platform”).
By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please discontinue use immediately.
2. About Shero
Shero Home Food is India’s first branded home food network, empowering homemakers and kitchen partners to sell authentic, freshly prepared home meals through our own platform (SPO) and sales aggregator platforms (SAP) such as Swiggy and Zomato.
The Platform connects customers with verified home kitchens, ensuring every order meets Shero’s standards of safety, hygiene, and taste.
3. Eligibility
To use our Platform, you must:
- Be at least 18 years old and capable of entering into a legally binding contract under the Indian Contract Act, 1872.
- Provide accurate, truthful, and up-to-date information during registration.
- Use the Platform for lawful purposes only.
If you register on behalf of a business or organization, you represent that you have authority to bind such entity to these Terms.
4. Registration & Account Security
When you create an account on Shero:
- You must provide accurate personal details, including name, phone number, and email address.
- You are responsible for maintaining the confidentiality of your login credentials.
- You agree to notify us immediately of any unauthorized access or breach.
Shero will not be liable for any loss arising from unauthorized account usage.
5. Services Overview
Shero provides:
- Access to a curated marketplace of home kitchens offering regional, traditional, and branded dishes.
- Real-time ordering, delivery, and tracking services through SPO or SAP integrations.
- Customer support, grievance handling, and refund resolution as per policy.
Shero acts as an intermediary between the customer and the kitchen partner. We do not manufacture or cook the food ourselves (except where explicitly stated).
6. Orders & Payments
- Orders may be placed directly via the Shero App/Website (SPO) or through third-party aggregators (SAP).
- Prices displayed are inclusive of applicable taxes unless otherwise stated.
- Payments may be processed through secure gateways.
- Once confirmed, orders cannot be cancelled beyond the kitchen’s preparation cut-off time.
For SAP orders, refund, replacement, and cancellation policies of the respective platform apply.
7. Delivery & Shipping
Delivery times vary by location, order type, and partner availability.
Shero collaborates with both internal and third-party logistics providers to ensure safe and timely delivery.
Our Shipping Policy forms an integral part of these Terms and should be read alongside this document.
8. Customer Conduct
Users agree not to:
- Misuse the Platform or engage in fraudulent activity.
- Post or transmit defamatory, obscene, or unlawful content.
Interfere with the operation or security of the Platform.
Violations may result in suspension, legal action, or permanent deactivation of the account.
9. Kitchen Partner Conduct
All kitchen partners (PTRs) and home chefs (HCFs) must:
- Comply with FSSAI and Shero’s food safety standards.
- Maintain proper hygiene, quality, and packaging as per the SFT (Shero Food Technology) standards.
- Accept responsibility for any food-related claims, including adverse effects or allergic reactions.
Shero acts solely as a facilitating platform and shall not be liable for any damages arising from the consumption of food prepared by partners.
10. Pricing, Offers & Promotions
Prices and offers displayed are subject to change without prior notice.
Discounts or promotional codes may have specific validity periods and conditions.
Shero reserves the right to modify or withdraw any offer at its discretion.
11. Refunds & Cancellations
Refunds are governed by the Shipping and Refund Policy.
Refunds will be initiated only if:
- An incorrect or damaged order is delivered; or
- The order cannot be fulfilled due to kitchen unavailability.
Refunds (if applicable) are processed within 5–7 working days through the original payment mode.
12. Intellectual Property
All content on the Platform—including logos, recipes, brand names, designs, text, videos, and graphics—is the exclusive property of Barottas Hospitality Pvt. Ltd.
Unauthorized copying, modification, or distribution of Shero’s intellectual property is strictly prohibited.
13. Liability Disclaimer
While we strive for accuracy and reliability, Shero disclaims liability for:
- Food prepared by independent kitchen partners.
- Delays, non-delivery, or force majeure events.
- Inaccuracies in product descriptions or third-party data.
To the maximum extent permitted by law, Shero’s aggregate liability shall not exceed the value of the specific order in question.
14. Data Protection & Privacy
Use of the Platform is also governed by our Privacy Policy, which explains how your data is collected, processed, and used.
By using Shero, you consent to such data processing as described in the Privacy Policy.
15. Communication & Notices
All official communication shall be sent via:
- Registered email ID, or
- Messaging apps linked to your registered mobile number, or
- Written correspondence to the registered address.
Such communications shall be treated as official and binding.
16. Termination
Shero reserves the right to suspend or terminate access to the Platform in case of:
- Breach of Terms or misuse of the platform;
- Fraudulent or illegal activities;
- Repeated poor-quality food or hygiene violations by partners.
Termination does not affect accrued rights or ongoing transactions.
17. Governing Law & Jurisdiction
These Terms are governed by the laws of India, with exclusive jurisdiction of courts at Chennai, Tamil Nadu.
Users agree to first attempt amicable resolution of disputes within 15 days before escalation to court.
18. Changes to the Terms
Shero may update or modify these Terms from time to time.
Updated versions will be posted on the website with a “Last Updated” date.
Continued use after such notice constitutes acceptance of the revised Terms.
19. Contact Information
For support, feedback, or legal notices:
📞 +91 8690 666 666
✉️ legal@shero.in
🏢 Barottas Hospitality Pvt. Ltd., L-40, 6th Street, Sector-I, Ambattur Industrial Estate (South), Chennai – 600058
Last Updated: Oct 27, 2025